1) Open your Shipping confirmation or Delivery confirmation email pertaining to the order you wish to exchange or return. If you can't find any of these emails in your inbox or trash, please send us an email.
2) Click "Initiate return" in your email.
3) Select the item(s) you wish to return and select a ‘reason’ for each item.
4) Download your pre-paid label and box your item up. Remember, return shipping is free within the continental US. If you’re returning from overseas, we ask that you cover that cost. Please begin the process by submitting your request for a return (by clicking the link in your shipping confirmation email). You can then send your items back to:
Attn: International Returns, Shipnotice # (the number given when you made your return request)
599 Seaport Blvd.
Redwood City, CA 90292
5) Wait patiently while we receive your return.Please allow 7 business days for transit and an additional 7 business days to process your refund. A refund to your credit card may take up to 7 more days to be credited to your statement, depending on your bank.