Should you need your new item(s) in a hurry we recommend returning the original(s) and placing a new order for the new item(s). If time is not a concern please read on.
1) Open your Shipping confirmation or Delivery confirmation email pertaining to the order you wish to exchange or return. If you can't find any of these emails in your inbox or trash, please send us an email.
2) Click "Initiate return" in your email.
3) Select the item(s) you wish to exchange, select a ‘reason’ for each item, and type your desired replacement item in the text field box at the bottom of the product list. Please type your desired product in the wording sequence exactly as it appears on the website. For example, "The Jack in Sky Blue Chambray."
4) Download your pre-paid label and box your item up. Remember, return shipping is free within the continental US. If you’re returning from overseas, we ask that you cover that cost. Please begin the process by submitting your request for a return (by clicking the link in your shipping confirmation email). You can then send your items back to:
Attn International Returns, Shipnotice# (the number given when you made your return request)
599 Seaport Blvd.
Redwood City, CA 90292
5) Wait patiently while we receive your original item. Please allow 7 business days for transit and an additional 7 business days upon receiving your item(s) to ship out your replacement.